Policies
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Non-Refundable Policy: All session fees are strictly non-refundable upon booking.
48-Hour Reschedule Notice: You may reschedule your appointment without penalty by providing at least 48 hours’ notice. This window allows other clients the opportunity to fill the vacant time slot.
Late Cancellations: If notice is given under 48 hours, the session fee is forfeited, and a new booking fee will be required to schedule again.
Rescheduling Process: For valid 48-hour notices, Julia will contact you directly to coordinate a mutually convenient date and time to reschedule.
Illness Exception: If you or anyone in your household exhibits symptoms of a contagious illness, please notify Julia immediately to reschedule at no extra charge. Julia reserves the same right to protect client health.
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Standard Service Zone: A flat travel fee is included in the base session price for any home located within our primary service zone.(see map)
Extended Distance Fee: For locations outside the standard service zone, a per-mile surcharge will be applied to the final invoice to cover fuel and travel time. ($1.00 per mile round trip back to zone limits)
Parking Requirements: Clients must provide a safe, legal parking space or driveway. Any parking meters, garage fees, or toll costs incurred during the visit will be added to the client's bill.
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Natural Light Access: Clients must provide a workspace adjacent to a large window with strong, indirect natural light. In the case of rain or dim lighting Julia will provide a lighting source that mimics daylight.
Bare-Faced Policy: Clients must have a completely clean face—free of makeup, self-tanner, tinted moisturizers, and colored contact lenses—at the start of the session. Please refrain from wearing perfume as well for the session.
Environment Control: Please secure all pets and minimize distractions from children or guests during the active draping process to ensure focus and accuracy.
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To ensure accuracy and maintain individual attention, group sessions are strictly capped at a maximum of four (4) participants per event.
Headcount Confirmation: Final guest counts for group bookings must be locked in and paid for 7 days before the event date. No refunds are given for guests who drop out after this deadline.
Time Constraints: Group sessions operate on a strict schedule. Guests who arrive late or are unprepared (e.g., wearing makeup) will have their individual draping time shortened to protect the overall timeline.
Workspace Space: Group hosts must ensure the designated room has enough seating and floor space near natural light to comfortably accommodate Julia, the equipment, and all guests.
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Right to Refuse Service: Julia reserves the right to terminate a session and leave the premises immediately if she encounters an unsafe, unhygienic, or hostile environment. No refunds will be issued.
Property Damage Disclaimer: While extreme care is always taken, Julia is not liable for any accidental damage to the client’s home, flooring, or personal property during the visit.